With Florida’s Phase 1 plans in action, we’re now welcoming guests back into our vacation homes, whenever they’re ready to return. As we’ve listened to your comments and concerns, we’ve used them to re-vamp our procedures and take our cleaning standards to the next level.
The cleanliness of our vacation rentals has, and always will be, held to the highest standards in the vacation rental industry. Setting vacation rental cleaning standards during COVID-19 is no different and it’s our top priority to exceed the expectations in order to ensure your home and vacation is a clean and welcoming one.
VRHP/VRMA Cleaning Guidelines
As we are following the recommended cleaning guidelines from the Vacation Rental Housekeeping Professionals (VRHP) and Vacation Rental Management Association (VRMA), we’ve begun an increasingly rigorous sanitization and disinfection protocol. These protocols will work to protect both our guests and our staff.
Safeguarding Our Magical Team
The key to an outstanding clean is the health and safety of our Magical Team. We have gone through vigorous training on social distancing methods, personal protection and both cleaning and hygienic actions for the self and the home.
Any of our team members who arrive to work showing signs of illness, experiencing COVID-19 related symptoms, or have come into contact with a person suspected of contracting the virus will be sent home and recommended to have themselves tested. Once we receive confirmation that this individual is healthy, we will welcome them back into our offices to continue serving our guests.
All of our staff will be provided with Personal Protective Equipment (PPE), including face masks and disposable gloves at all times at your vacation rental. These will be worn at all times with gloves switched out to avoid any sort of cross-contamination.
Our Cleaning Practices
As always, our routine inspections are in place to ensure that your vacation rental meets all expectations. Having a show-ready villa is important, but in order for a villa to meet these standards, it has to be as clean as humanly possible.
Our team will also pay careful attention to high-touch surfaces including (but not limited to):
- Stair railings
- Remote controls
- Television buttons
- Sliding door handles
- Touch screens
- Kitchen appliances and fixtures
- Light switches
All of these surfaces will be cleaned with hospital-grade, EPA-approved disinfectants to ensure that they are disinfected to the highest standards.
Once these homes have been cleaned, our usual pre-arrival inspections will be performed to confirm that the villa meets the standards we have set. This final inspection confirms if a villa is show-ready and able to welcome its newest guests, making our procedures as thorough as possible.
As maintenance requests do occur, we have developed a new procedure designed to better assist our in-house guests in an efficient manner. Our new procedure is as follows:
- As part of our steps to provide guests the best service while maintaining a social distance, we are now beginning all troubleshooting via Zoom Chat. This will allow our team to troubleshoot any home issues with the guests. If any such case is not resolved from a virtual standpoint, the next steps will be taken for our staff or third-party vendors to visit the property.
- If any maintenance staff must enter the home while guests are in-house, maintenance will be protected in PPE throughout the visit. Our maintenance or third-party vendors may ask guests to maintain a safe distance and to not be present (by remaining out of the house or in a separate room) in order to perform their maintenance duties. This is for the safety of both our guests and staff members.
We Are Here For You, Always
SafeHome provides exactly what’s needed for you to feel welcome and comfortable. When you choose Magical Vacation Homes, you’re choosing the best for your family, something everyone searches for when planning their getaway. We thank you all for your ever-continuing patience and kindness during these times and we look forward to providing you the best service and quality care.
So go ahead and leave the worries behind. Let our new procedures give you the comfort you need to book yourself that much-needed vacation.
And whether it’s in two months or a year, we’ll be here and ready to welcome you home.
For more information regarding any COVID-19 updates from Magical Vacation Homes, please refer to our COVID-19 Updates page.